The Customer Experience Leadership Forum is an exclusive gathering for senior-level CX and marketing executives in search of cutting-edge practices that leverage technology and digital platforms to transform their customer experience engagements in the age of AI, and make it human, anywhere and anytime.
Hear from leaders at top brands talk about their wins, fails, and future plans, so that you can return to the office as a catalyst for change with the tools, strategies, and technologies that will work for your customers.
Topics of discussion will include, but not be limited to:
Customer needs and emotions, technical obstacles, and thought processes throughout every interaction and touch point
Automating processes without automating relationships
Mapping out your digital customer journey
Delivering consistent experiences online, offline, and via mobile platforms
Creating trustworthy relationships with customers in the age of data privacy