Learn how to keep your customers happy by offering the right service and support. Read why a single point of contact (customer service agent), collaborative software, a deep knowledge base and easy self-service work together to provide the foundation of:
Proper team organization
Fast issue resolution
In this Best Practices white paper, also find out how Microsoft Dynamics CRM 3.0 and Neocase 10 work together to provide the most efficient CRM program available today.