Contact centers have long accepted large discrepancies between forecasts and actual staffing needs as a reality of the industry.
As a result, overstaffing and understaffing are common occurrences and attrition is consistently a challenge. It’s the status quo for contact centers today – but it doesn’t have to be.
Enter NICE Employee Engagement Manager. It delivers the operational efficiency and ROI that modern contact centers need through automated employee engagement. In doing so, it empowers workforce managers to solve their toughest staffing challenges while driving ROI through cost reduction. Download now to learn how.
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